BOOKING TERMS & CONDITIONS

This contract is with Howbeck Lodge Touring Caravan & Motor home Site. A contract exists as soon as you have confirmed your booking/reservation and binds you to our terms and conditions and you should please check these carefully to see that it reflects your wishes.

By using our website & booking by telephone you accept that you have read and fully understand these terms and conditions in full (“Terms”).

It's important that you have read and understood these Terms before you confirm your booking with us

The person who makes the reservation is responsible for the booking and warrants that they are over 18 years of age.
By making a Booking/Reservation you are agreeing to our Terms and you agree to adhere to the Sites Policies.
Minimum 3 night stays apply during peak times. Peak times are: 1st July through to 31st August inclusive 15th April, 18th April, 2nd May, 2nd June, 3rd June, 29th August

* We may revise these Terms, Sites Policies or the Booking/Reservation from time to time under any circumstances, at any time. The revisions to any of our terms, conditions, policies or rules will be published on the website.

We would encourage you to periodically look at the website to check for any amendments as stated above

How to pay

All payments need to be made in pounds sterling.

A deposit of 25% total reservation cost is to be paid within 48 hours of making a booking. Bookings are confirmed subject to receiving authorised payment within 48 hours of making the booking. Provisional bookings will be cancelled if no deposit or payment in full is received within 48 hours of booking being made.

We will notify receipt of all payments and cancellations, by email.

Arrivals and Departures:

Once you have arrived at Howbeck please briefly stop your vehicle within the main farmyard and then make your way safely to the house (unless we see you and meet you ). We will then complete the check-in process, answer any questions you may have and take any remaining payment in full - All forms of payment are accepted when you are on site: Cash, debit & credit card, cheque, internet bank transfer & paypal. We will then also give you a brief overview of our site and facilities we offer.

Pitches become available from midday on the day of arrival.

Departures must be before 11am. Please ensure your pitch area is left in a clean, tidy and free of litter etc.

BBQs and small fire pits:

We allow BBQ's but we do NOT allow the use of fire pits, subject to safe and sensible usage

Dogs

Dogs must always be kept on a short lead when on site.
Dogs must not be left unattended at any time.
Please make sure your dog does not cause damage or disturbance to the site or another visitor.
Please be aware that even though you may think your dog poses no danger to anyone, some adults and children are afraid of dogs and require your consideration.
If you wish to exercise your dog, please use our designated dog walk or do so off site.
You must always clean up after your pet. If they poop, you scoop!! There are waste bins at the farm you can use.
Please remember that this is a working farm with lots of different animals that dogs may like to chase even if your dog has never chased before. Therefore, we insist dogs are kept on a lead or are safely tied up at ALL times when not inside your vehicle.

Please also remember an important part of the Countryside code and if you open a gate to walk through it, then close it behind you and vice versa. Leave everything as you found it.

Please respect all of our animals. They are there for your enjoyment but often are very scared and nervous around humans. Do not chase any animals wherever they are and ensure all field/pen gates are closed properly and then nothing can escape and potentially hurt you or themselves.

BOOKING CONDITIONS

The minimum reservation term of 3 nights is only applicable during peak times (please see above for exact dates)
Deposits are non-refundable except in extenuating circumstances and at our discretion
We do not give refunds for stays which are cut short by a guest for any reason, including inclement weather.
We accept bookings for arrival on any day of the week and will try our best to meet any request for specific pitches or areas. However, this cannot be guaranteed.
All caravan, motor home and camper van prices include an awning.
Check in is from 12.00 noon (earlier or after dusk is by prior arrangement only)
All pitches must be vacated by 11.00 am on day of departure (a pre-arranged late check out may be possible but this will may incur a small extra cost, for availability, please check with reception)
Any day visitors must check in at our reception, before entering the site.
Group bookings of 3 or more vans, hen or stag parties are not permitted without prior disclosure to and acceptance by us. We reserve the right to ask any guests found not adhering to this to leave the site with zero refunded costs. (couples and immediate family members accepted) No more than 2 families or 2 couples per booking.
Group bookings of 3 or more people under the age of 25 are not permitted on site.
We reserve the right to refuse entry, cancel a booking or terminate a holiday (without a refund) if in the opinion of the management a booking has been made using false information or the behaviour of an individual or individuals may compromise the enjoyment or safety of another visitor or staff member.
In placing this booking, you agree that if a dispute or disagreement occurs, the decision of the management in settling any such dispute or disagreement is final and that you agree to the management using any means at their disposal to bring to an end any such dispute or disagreement.

INFORMATION

You are required to refrain from any form of anti-social behaviour including loud music, bad language, drunkenness, drug use, noise (after 11pm) or aggression of any kind towards our staff and/or another visitor/guest, whilst on site or in the surrounding area.
Please drive slowly at all times when on the site (max 5 mph) especially when driving through gateways. Remember that children may be playing anywhere on the site or farm or machinery may be operating and appear suddenly.
There is no vehicle movement allowed on site, during 11.00 pm – 7.00 am.
You may only use dipped headlights on site after dark
If you have extra people coming to stay with you, but not for the whole stay, you can arrange this on a day to day basis, direct with us at reception. We do have extra car parking areas available as only 1 vehicle is permitted with each pitch
On any of our pitches please park your car to the left, of the pitch as you look at it caravan in the centre and any awnings to the right. If you have any questions, please inquire with reception. All caravan etc must be reverse parked on the pitch, ensuring the hitch is clear of the central roadway.
We do not allow any form of ground level fires or BBQ's on site (disposable BBQ's need to be raised on bricks or suchlike)
Please make sure that BBQ's have completely cooled down before leaving them unattended or placing them in the rubbish bins. You can cool the charcoal or ash down using cold water.
Please place all your rubbish in the bins provided.
If you wish to play music, we would ask you to keep the volume low at all times, so as not to disturb the people around you but absolutely no noise after 11pm..
Please keep your pitch clean and tidy and check it prior to departing. Do not leave anything on your pitch which may cause damage to our ground care equipment or someone else’s vehicle.
Bicycles are allowed on the site, as long as they are used in a courteous,, safe and controlled manner.. Anyone found riding dangerously or irresponsibly will be required to stop using their bike immediately.
We do not allow fireworks or Chinese lanterns to be used on site at any time. You should refrain from using anything that has a potential fire hazard to yourself, other guests or their accommodation or any animals.
Do not tamper with any fire extinguishing equipment. They are there for your safety. They should only be used in the event of an emergency. If you see anyone tampering with these, please let us know as soon as possible.
The broadband for the site is completely free of charge. The Wi-Fi has a good speed and signal strength is strong, but it is dependent on weather conditions and numbers of guests using the system at any time. If the signal fails or there are problems in any respect of the Wi-Fi we regret, that although we will try our best to resolve any issues we cannot be held responsible for problems of this type.
Please keep all personal possessions and valuables out of site or locked away when you go out. Please do not leave your possessions unattended at any time. The management and staff of Howbeck Touring Caravan and Motor home site accept no liability for the loss, damage, safety or security of any item(s) or possession belonging to a guest or their visitors.

CANCELLATION AND AMENDMENTS:

Booking cancellations or amendments can only be accepted in accordance with the terms and conditions of Howbeck Touring Caravan and Motor-home site.
You may cancel your booking at any time prior to arrival date but deposits are non refundable.

•Up to 30 days prior to arrival date = Full refund on any pre-paid pitch fees less non refundable deposit

In certain circumstances we may offer a Credit Voucher without penalty’s, please contact us to discuss options.

10 days prior to arrival date = No refund to any pre-paid pitch fees or deposit will be given. In certain circumstances we may offer a Credit Voucher without penalty’s, please contact us to discuss options.
We do not offer refunds for early departures.
We are not liable for expenses you incur or any refunds whatsoever in the event we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, pandemics, epidemics including any form of Corona Virus, health risks and other crisis situations (“Force Majeure”).

We highly recommend that customers take out insurance against aborted holidays.

During your stay, please inform us in advance of any day visitors.

LIABILITY

Liability is not accepted by Howbeck Touring Caravan and Motor-home site to any person(s) visiting, for any personal injury, loss or damage to any property including, motor vehicles and personal effects, however caused or sustained

We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the site immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.

We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline of the Site, at any time and at our discretion. Any changes or modification will be effective immediately upon posting of the revisions on the Site, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the Site following the posting of changes or modifications will confirm your acceptance of such changes or modifications

Thank you for taking the time to read through our conditions and site rules.